Support from our local team
Personal supportfor your connectionand account
Our team can help you report a fault, improve your Wi-Fi or resolve a question about your service using any of the contact options below.
Help centre
Choose the support you need
Report a fault
Report a problem with your connection and we will log the fault with the network operator the same day, keeping you informed as it is resolved.
Talk to a person
Speak directly to our support team, who are available seven days a week.
Speak to our support team
Our team ishere to helpseven days a week
Help withcommon connectionand account questions
Find practical advice on common connection problems, billing and contacting our team.
Ask our teamCall 087 551 1046, email help@asap.co.za or send a WhatsApp message to 083 320 0718 to speak to our team. Phone support is available from 07:00 to 22:00 on weekdays and from 08:00 to 20:00 on weekends and public holidays.
Restart your router and run a speed test on a device connected by network cable rather than Wi-Fi. If the result matches your package speed, the issue is likely to be Wi-Fi coverage inside your home, and our team can help you investigate it.
Wi-Fi speeds can be affected by distance, walls, interference and the devices you use, so they may be lower than the speed at your router. Moving a router out of a cupboard or improving its position can help, and our team can advise you on your setup.
Your account is billed monthly in advance, and if a network operator changes its pricing, we publish the change and its effective date on our updates page before it takes effect.
Email help@asap.co.za with a service complaint so that our team can assist you. Unresolved complaints can also be referred to ISPA at complaints@ispa.org.za, while take-down notifications should be sent to ISPA as our designated agent under the ECT Act.