All policies

Code of Conduct

The ISPA Code of Conduct that ASAP Internet subscribes to as a member of the Internet Service Providers' Association.

Document revision: 2024

What this document covers

  • The standards ISPA members commit to
  • Customer protection obligations
  • Handling of complaints and disputes
  • Privacy and confidentiality undertakings
  • Enforcement of the code

This summary outlines the scope of the document to help you find the information you need. Please read the signed PDF in full, as it is the operative version that applies to your service.

Code of Conduct

Download the signed PDF, which is the authoritative version of this document.

Open the PDF

Trouble opening it? Email help@asap.co.za and we will send it to you directly.

Other policies